Privacy Policy

Effective Date: September 2, 2026

Sync & Elevate (“Sync & Elevate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, using our services, or communicating with us.

This Privacy Policy explains how we collect, use, protect, and share information collected through our website and related communications.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Business name

Email address

Mobile or telephone number

Information submitted through contact, consultation, appointment, or inquiry forms

Information you provide when communicating with us

Other information necessary to provide our services

We may also automatically collect certain information about your use of our website, such as device information, browser type, IP address, pages visited, and general website activity through cookies or similar technologies.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests

Schedule consultations or appointments

Provide our digital marketing and business services

Communicate regarding services, projects, or customer support

Send appointment confirmations and reminders

Improve our website, services, and customer experience

Send marketing or promotional communications when you have provided the appropriate consent

Maintain security and prevent fraudulent or unauthorized activity

Comply with applicable legal obligations

3. SMS and Text Message Communications

With your consent, Sync & Elevate may send SMS or text messages to the mobile number you provide.

Messages may include:

Appointment confirmations and reminders

Customer service and support communications

Service updates

Project-related notifications

Promotional or marketing messages, when applicable and when you have opted in

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

4. SMS Privacy and Mobile Information

We respect the privacy of your mobile information.

No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing or promotional purposes.

We may use trusted service providers to support our business operations and deliver communications. Any service provider handling information on our behalf may only use that information as necessary to provide services to us and in accordance with applicable agreements and legal requirements.

5. How We Share Information

We do not sell your personal information.

We may share certain information with trusted third-party service providers that assist us with services such as website hosting, business operations, analytics, communication tools, appointment scheduling, and other services necessary to operate our business.

We may also disclose information when required by law or when reasonably necessary to:

Comply with legal obligations

Respond to lawful requests

Protect our rights, property, or safety

Prevent fraud or security threats

SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors interact with our website, and improve our services.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Sync & Elevate is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Your Choices

You may contact us to:

Request information about personal information we hold about you

Request corrections to your information

Request deletion of certain information, subject to applicable legal and business requirements

Opt out of marketing communications

Opt out of SMS messages by replying STOP

10. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “Effective Date” above will be revised accordingly.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Sync & Elevate
Raleigh, North Carolina
Phone: (919) 903-7180
Email: [email protected]